Frequently Asked Questions

SmartFeedback.net is an innovative platform that allows merchants to collect customer feedback in a private and constructive way. Through personalized questionnaires generated by artificial intelligence and accessible via a simple QR code, you get sincere feedback to continuously improve your service, without fearing the negative impact of public reviews.

No, absolutely not. This is the fundamental principle of our service. All feedback is 100% private and is only visible to you, the merchant, on your secure dashboard. Our goal is to provide you with an internal improvement tool, not a public review platform like Google or TripAdvisor.

The difference is major. Platforms like Google Reviews are focused on e-reputation and public visibility. SmartFeedback.net is an internal management tool. We help you get honest and detailed critiques to improve, while public platforms are often the scene of "trolls," fake reviews, or unconstructive feedback that can harm your image. Additionally, we offer AI analysis for actionable insights.

SmartFeedback.net is designed for all types of local businesses and services: restaurants, bakeries, hair salons, boutiques, garages, florists, artisans, liberal professions, etc. Our AI adapts to your business to generate relevant questionnaires, regardless of your sector.

It's very simple. Once your questionnaire is configured, the platform generates a unique QR code and a link. You can download and print this QR code to display in your business (on a table, at the counter, on a flyer...). Your customers just have to scan it with their smartphone to instantly access the survey.

The AI is your personal assistant. It helps you to:
- Pre-fill your business information by analyzing photos.
- Generate relevant survey questions tailored to your industry.
- Analyze and summarize your customers' feedback to give you a clear overview of strengths and areas for improvement, saving you valuable time.

Yes, completely. The AI provides you with a questionnaire template, but you remain in full control. You can edit, delete, add, or rearrange questions as you see fit before activating your survey. It's your tool, tailored to your image.

Our AI is trained to understand natural language. It goes through all the text comments and ratings, identifies recurring themes, sentiments (positive, negative), and specific suggestions. It then generates a clear and concise summary, highlighting your strengths and priority areas for improvement, all directly on your dashboard.

Yes, every time you modify and save your questionnaire, a new "version" is created. This allows you to track the evolution of your customer feedback over different periods, depending on the changes you have made to your service or your questions. You can view the history of each version.

Thanks to the AI's assistance, setting up your first survey is incredibly fast. Generally, it takes less than 5 minutes to enter your business's basic information and generate the first questions. All you have to do is validate them and print your QR code!

During your trial, you have access to all features. At the end of the 14 days, your survey will be paused. To continue collecting feedback and accessing your data, you will need to choose one of our paid plans. No credit card is required to start the trial, so no surprises!

Yes. You can cancel your monthly or annual subscription at any time from your dashboard, in the "Subscription" tab. The cancellation will take effect at the end of your current billing period, and you will not be charged thereafter. There is no long-term commitment.

All your invoices are available and downloadable from your secure billing portal, accessible via the "Subscription" tab of your dashboard. Payment management is handled by our partner Stripe, a global leader in online payments, ensuring maximum security.

No, absolutely no hidden fees. Our prices are clear and transparent, displayed on our Pricing page. The prices shown are exclusive of tax (HT) and are intended for professionals. For individuals, a 20% VAT is applicable in addition.

In case of a payment failure, Stripe will try to charge the amount again after a few days. You will be notified by email. If the problem persists, your subscription will be suspended and your survey will be paused. You can reactivate your subscription at any time by updating your payment information.

Currently, we offer a single paid plan, the "SmartFeedback Pro," which includes all our features. If your needs evolve towards a multi-business or multi-user solution, our "Enterprise" plan on quote is for you. Contact us to discuss it.

Security is our top priority. We use secure communication protocols (HTTPS), password hashing, and robust protection measures to ensure the security of all data. Our servers are hosted by Hostinger, a recognized provider. For more details, you can consult our Privacy Policy.

Yes. Our platform was designed from the outset in compliance with the General Data Protection Regulation (GDPR). We only collect the data that is strictly necessary, we never sell it, and we give you full control over your information. The collection of customer emails is always optional and based on their explicit consent.

No, never. This is a fundamental promise of SmartFeedback.net. Your data and your customers' data are your property and are never sold, rented, or shared with third parties for commercial or advertising purposes. We respect your privacy and that of your customers.

The data is stored securely and used only for the purposes for which it was collected (providing the service, generating analyses). Customer emails, if provided, are only accessible by you. We apply limited retention periods and deletion procedures in accordance with GDPR. All interactions with our partners (Stripe for payment, Groq for AI) are also governed by strict subcontracting agreements.

If you decide to delete your account, all your data (business configuration, questionnaires, and customer feedback) will be permanently deleted from our systems after a 90-day grace period, in accordance with our privacy policy. Only billing data is retained for the legally required duration.

By default, yes. You are never required to provide personal information. At the end of the questionnaire, you are offered the option to leave your email address, but it is entirely optional. If you do not leave it, your feedback is transmitted anonymously to the merchant.

If you choose to leave your email, you are only giving the merchant the ability to contact you personally about your feedback (for example, to follow up on a suggestion or a complaint). SmartFeedback.net will never send you marketing emails and will not share your address with third parties.

To prevent abuse and ensure the relevance of the feedback, the merchant can set a limit on responses per customer per day (usually 1 or 2). If you have already responded recently, the system will inform you. This ensures that the reviews are varied and representative.

If you encounter a technical problem with the questionnaire (page not loading, error), you can try refreshing the page. If the problem persists, do not hesitate to contact the merchant directly or send us a message via our Contact page, specifying the problem and the name of the business concerned.

Once you have submitted your feedback, a thank you page is displayed to confirm that your answers have been recorded. If the merchant has configured a redirect, you may be invited to leave a public review on another platform they have designated, but this remains your choice.