Our Features in Detail

Authentic and Private Reviews

Your customers scan a personalized QR code leading to your unique questionnaire. No public reviews to worry about, no race for Google stars. Get sincere feedback, focused on what was liked and what can be improved, without external incentives, for honest and constructive feedback.

Let the AI Work For You

Our artificial intelligence assists you at every step. It can pre-fill your business information, suggest products/services, and even generate relevant and personalized survey questions for your activity. You always have the final say to adjust and validate before publishing your questionnaire via QR code.

Improve Your Service/Product Quality

When several customers discreetly point out the same area for improvement, it's a golden opportunity! Use this valuable information to evolve your offer, correct weaknesses, and thus grow as a business, better meeting your clientele's expectations.

Encourage Your Employees to Develop Their Skills

The customers who walk through your door are the best judges of the overall experience, including the quality of interaction with your staff. The feedback (always private) can become a positive management tool to identify the strengths and areas for improvement of your teams.

You Are in Control of Your Data (GDPR Compliance)

We take privacy very seriously. SmartFeedback.net is designed in compliance with GDPR. We do not sell your data, nor that of your customers. Email collection is optional and only to allow you to re-contact your customers if they wish. No advertising spam from us.

Reviews Are NOT Public ...

No longer fear the impact of an isolated negative review on your e-reputation. With SmartFeedback.net, you are the sole recipient of the feedback. It's not a race for stars or the best Google ranking, but a real opportunity to listen to your customers to progress and improve.

... But YOU Choose

Turn your customers into ambassadors. After the private survey, provide a direct link for them to share their experience on your public platforms (Google, TripAdvisor, etc.). A simple, compliant way to grow your online presence and visibility.

Compliance Note: SmartFeedback actively opposes review gating. We encourage redirecting all customers to public platforms, regardless of their satisfaction. This step remains voluntary: you provide the link, and if so, the customer freely chooses to click.

Absorb Spam and Trolls

Trolls and malicious people seek public visibility. With private questionnaires, their "effort" is in vain, because no one but you will see their message. Moreover, you can easily ignore or delete unconstructive feedback, focusing on the feedback that really matters.

Keep in Touch (if the customer wishes)

Offer your customers the option to leave their email address (always optional!). This allows you to contact them personally to follow up on a comment, inform them of an improvement made thanks to their suggestion, or even offer them a special deal as a thank you for their loyalty.